Service Level Agreement

Service Level Agreement (SLA)

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1. Status

This SLA describes Rackstead's availability objectives for production VPS networking and host availability once a service is marked running on production infrastructure. It is a service description. Contractual service credits apply only if expressly agreed in writing for your account or plan.

2. Objectives

We aim for high availability of the control plane and customer VMs on healthy nodes. Planned maintenance, customer-caused outages, upstream network events, DDoS beyond mitigation capacity, and beta/coming-soon features are excluded from availability calculations.

3. Maintenance

Scheduled maintenance will be communicated via status page and/or notifications where practicable. Emergency security maintenance may occur without prior notice.

4. Credits

Unless a written credit schedule is attached to your plan, downtime does not automatically generate credits. Business customers may negotiate custom SLAs separately.

5. Status

Service status: /status.