Privacy Policy

This Privacy Policy explains how Rackstead Hosting (“we”, “us”) collects and uses personal data when you visit our site, create an account, or use our Services. The controller entity and contact details will be listed under [Company details placeholder].

Depending on how you use Rackstead, we may process:

• Account data — name, email, password hash, optional company and billing details
• Usage data — control-panel actions, API usage, support tickets, and audit logs
• Technical data — IP address, browser/user agent, and security-related events
• Payment metadata — provider references and invoice records (card data is handled by payment processors)
• Optional integrations — for example Discord linking if you connect an account

We process personal data to:

• Provide and secure the Services
• Bill for products you order and prevent fraud
• Respond to support requests and abuse reports
• Send service emails (verification, invoices, security alerts)
• Comply with legal obligations where applicable

Where required, we rely on contract performance, legitimate interests (security and service improvement), consent (optional marketing), or legal obligation.

We share data with processors needed to run the platform (for example email delivery, payment providers, and infrastructure vendors). We do not sell personal data. We may disclose information if required by law or to protect rights, safety, or the integrity of the Services.

We retain account and billing records for as long as your account is active and for a reasonable period afterward for legal, tax, and dispute purposes. Security and audit logs may be kept for shorter operational windows.

We use cookies and similar technologies as described in our Cookie Policy.

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object or withdraw consent. Contact us via the control panel support channel or the address published with [Company details placeholder].

If we process data outside your country, we will use appropriate safeguards required by applicable law. Specific transfer mechanisms will be documented once [Company details placeholder] and hosting locations are finalised.

We may update this policy by posting a revised version here. Material changes will be highlighted with an updated date.