Service Level Agreement

Rackstead Hosting does not offer a contractual uptime SLA, service credits, or guaranteed response times unless those terms are separately agreed in a written contract with [Company details placeholder].

Marketing copy about reliability describes our operational goals, not a binding service credit scheme.

For live component health, maintenance notices, and incident updates, see the public status page. You can subscribe to status alerts from that page when the feature is enabled.

If you need a custom SLA, contact sales or support with your requirements. Any agreed SLA will be issued as a separate document and will override this page for the covered services only.